How To Appeal At The IAS

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If you’ve received a Parking Charge Notice (PCN) from a private parking company and your initial appeal was rejected, you can escalate the appeal to the Independent Appeals Service (IAS). The IAS is an independent body that reviews appeals from motorists who believe their PCNs were issued unfairly. Here’s a comprehensive guide on how to appeal at the IAS.

What is the IAS?

The Independent Appeals Service (IAS) is an impartial adjudication service that handles disputes between motorists and parking operators who are members of the International Parking Community (IPC). The IAS provides a platform for motorists to challenge PCNs they believe have been issued unjustly.

Step-by-Step Guide to Appealing at the IAS

1. Receive a Notice of Rejection:

  • Before you can appeal to the IAS, you must have appealed directly to the parking operator and received a Notice of Rejection. This notice should include a unique IAS verification code.

2. Gather Evidence:

  • Collect all relevant documents and evidence, including:
    • The PCN
    • The Notice of Rejection
    • Photographs of the signage and location
    • Copies of your initial appeal and any correspondence with the parking operator
    • Any other supporting evidence (e.g., receipts, witness statements)

3. Understand the Grounds for Appeal:

  • Some common grounds for appealing at the IAS include:
    • Inadequate signage
    • No breach of terms and conditions
    • Mitigating circumstances
    • The charge is disproportionate or not a genuine pre-estimate of loss
    • The operator has no authority to issue and enforce PCNs on the land

4. Submit Your Appeal Online:

  • Visit the IAS website (https://www.theias.org/) and click on “Submit an Appeal.”
  • Enter your IAS verification code and follow the instructions to complete the appeal form.
  • Upload all relevant evidence and documents to support your case.

5. Write a Strong Appeal Statement:

  • Clearly explain why you believe the PCN was issued unfairly. Be concise and focus on the facts. Address each point in the parking operator’s rejection letter and provide evidence to support your claims.

6. Submit and Wait for a Decision:

  • Once you’ve submitted your appeal, the IAS will review your case and the evidence provided. This process can take several weeks. The IAS will notify you of their decision via email or post.

7. Review the Decision:

  • If the IAS upholds your appeal, the parking operator must cancel the PCN. If your appeal is rejected, you will be required to pay the charge.

Tips for a Successful IAS Appeal

  • Be Thorough: Provide as much relevant evidence as possible to support your case.
  • Be Clear and Concise: Focus on the key points and avoid lengthy, unnecessary details.
  • Follow the Guidelines: Ensure you comply with all IAS requirements and deadlines.
  • Stay Professional: Maintain a polite and professional tone throughout your appeal.

Frequently Asked Questions (FAQ)

1. What if I don’t have an IAS verification code?

  • You can only appeal to the IAS if you have a verification code provided by the parking operator after your initial appeal was rejected.

2. How long does the IAS appeal process take?

  • The process can take several weeks. The IAS will inform you of their decision as soon as it is made.

3. Is there a fee to appeal at the IAS?

  • No, the IAS service is free for motorists.

4. What happens if my IAS appeal is unsuccessful?

  • If your appeal is unsuccessful, you will be required to pay the parking charge. The decision from the IAS is final and binding on the operator, but not on the motorist.

5. Can I appeal to the IAS if I didn’t appeal to the parking operator first?

  • No, you must first appeal to the parking operator and receive a Notice of Rejection before you can escalate to the IAS.

By following these steps and tips, you can prepare a strong appeal to the IAS and increase your chances of getting your PCN cancelled. Good luck!